Assiteca was the first broker in Italy to understand the importance of a document reporting to its audience not only its economic and financial condition, but also to show the procedures and the quality of the services provided. Assiteca filed its first Social Responsibility Report for the 2002/2003 financial year.
Through the Social Responsibility Report, the Group intends to account for its identity and corporate values system and how they are applied in corporate chioces, managerial behaviors, hence in their results and effects.
In the Social Responsibility Report the Group describes itself and its successes, how it set itself to become a full-fledged cultural leader in Italy, a benchmark for all stakeholders in the entrepreneurial world who need a detailed and customized consultancy service.
Assiteca’s mission is to guarantee Customers’ constant satisfaction using resources and carrying out activities consistently and professionally.
Assiteca was the first Italian insurance brokerage company to obtain with Det Norske Veritas the UNI-EN-ISO 9002 quality certification.
In May 2001, it extended the certification to the ISO 9001 standard, including the planning services offered by its Technical Division, and in 2009 to the ISO 9001:2008 standard.
Assiteca’s statutory and consolidated financial statements have been audited since 1985, proving the transparency and accuracy of each operations.
The Customer Satisfaction survey is the most important among all the surveys and studies conducted periodically by Assiteca to make sure its operations are consistent with its strategic choices.
The objective is twofold:
- Make sure that the standard of the service offered is constantly high
- verify the emergence of new needs of both insurance and services
The 2011/2012 edition of the survey was conducted, as in the previous year, on the web. Assiteca chose to post the questionnaire in a dedicated area of Assiteca’s website, sending an e-mail to over 1,700 customers with the link and the invitation to complete the questionnaire.
The response rate was about 17%, for a total of 289 completed questionnaires .
Customers were asked to express their opinion on a series of elements dividable in four areas:
- Presence on the market: nationally and internationally, and in relation to independence from the insurance market;
- Customer service;
- Proactivity and innovation;
- Corporate communications.
8.75 is the customer satisfaction rate obtained for this edition.